Recently, it happened again. I am sure some of you had experienced it before. Paying more for an item than the price displayed for the item on a supermarket shelf.
How many of us have been so subjected to such pricing unawares? How many of us had brushed it off? I had previously done so, but not for the latest incident. The amount overcharged is small and going back to put in your claim would mean driving to the supermarket and putting away some time for it. The thing that irked me then was how often it could have happened and was it an honest mistake or a deliberate inefficiency. If it was the later, not putting in a complaint could mean that the aggressor could get bolder, and more victims.
This time round, the amount overcharged is a mere two ringgit, on top of that the offer price was printed in
large fonts on the packaging. I had to check out the outlet's contact number and get routed to the person-in-charge. I had to wait to be contacted again while they verify my claim. Next, I had to go back to the supermarket tugging along my good(s) and receipt, with a pathetic, upset expression, wait for further verification, fill up a form and..... No I did not get my money back, I was informed that I have to go down the aisles, and get a replacement good of similar value or more. So there you have me, looking around for something cheap as at that moment, I most certainly do not feel like increasing their bottom line, however minute it may be.
So, would I go through the same process again if I so happened to be such a victim again?
Do you think I should?
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